Warranty and Repair - Nirey

 

 

As stated on the page of the warranty and repair page, in order for a warranty claim to be made, it must in fact be a manufacturing fault.
in order for a warranty claim to be made, it must in fact be a manufacturing fault. For example, if you get a crack in an item because of a stress fracture that has occurred because something went wrong in the tempering of the steel - that would be considered a manufacturing fault. Generally speaking, when a fault occurs there would be characteristics that the manufacturer would look for to see that it is a genuine warranty claim.
Manufacturers will not replace an item that in their view was not a result of a manufacturing issue but rather caused by damage through inappropriate use or lack of care.
In every case, King of Knives only serves as the conduit.
We are always happy to try and help.
It is also important to note that some of the factories will insist on a receipt being included in the return to determine that the product was in fact purchased in Australia.
 

The Guarantee Period starts at the date of original retail purchase.

Total Knife Care warrants that during the Guarantee Period, we will remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing, or c) refunding.

Nirey KE-198 Electric Knife Sharpener

User Profile: This durable appliance is designed and built to provide many years of satisfactory performance under normal household use.  The intended purpose of the Nirey KE-198 is non-commercial purposes, ideally suited to household sharpening or recreational sharpening purposes.  The KE-198 is NOT designed for continuous commercial use.

 The Warranty Period is two (2) years for motor and lifetime on sharpening stones.

Total Knife Care will remedy defects according to the Manufacturers Guarantee if electrical components or motor fails within set warranty period.

 

Nirey KE-3000 Electric Knife Sharpener

User Profile: This durable appliance is designed and built to provide many years of satisfactory performance under recommended use.  The Nirey KE-3000 is designed for recreational and semi-commercial use.  The typical user profile would be a recreational hunter or fisher, an individual professional chef or keen amateur chef.

The Warranty Period is two (2) years.

Total Knife Care will remedy defects according to the Manufacturers Guarantee if electrical components or motor fails within set warranty period.

 

Nirey KE-280 Electric Knife Sharpener

User Profile: This durable appliance is designed and built to provide many years of satisfactory performance under recommended use.  The intended purpose of the Nirey KE-280 is for commercial use ideally suited to Butcher Shops, Restaurants and Commercial Catering purposes.

The Warranty Period is two (2) years.

Total Knife Care will remedy defects according to the Manufacturers Guarantee if electrical components or motor fails within set warranty period.

 

Exclusions and Limitations

This Guarantee does not cover:

  • 1. a) normal wear and tear, b) defects caused by rough handling, or c) defects or damage caused by misuse contrary to intended or recommended use;
  • 2. User manuals or replaceable sharpening abrasive belts.

This Limited Warranty is not enforceable if item:

  • 1. Has been repaired using unauthorized spare parts; modified or repaired by unauthorized Service Centre.

For all returns and exchanges please contact Total Knife Care by email info@totalknifecare.com.au or by calling 1300 650 656. 

Total Knife Care will replace any goods that arrive at their destination faulty or damaged.  To return any item for any reason the customer must arrange for return postage by Australia Post.

Address :    
Total Knife Care Returns
PO Box 258
Ashgrove  QLD  4060